FREE SHIPPING ON MOST ORDERS OVER $58* | Excluding AK, HI, PR & International
We currently offer expedited shipping to the US (excluding AK, HI, & HI).
2nd- Day via UPS - $30
Next Day via UPS - $45
*these rates are subject to change at any time.
For rates to areas outside the US (excluding AK, HI & PR) please refer to your check out cart for the most updated rates.
We do offer free shipping for qualifying orders:
United States: Free shipping on orders over $58 USD
Free shipping is always calculated after all discounts have been applied. This is an industry standard.
*Please note this is subject to change based on promotional periods.
Shipping rates depend on the weight of the products in your order and your delivery location. Before finalizing your order at checkout, you can review and confirm the shipping cost.
We understand it's frustrating when a carrier has marked your order as delivered and you still haven't received it. We ask you to please allow the shipping carrier a window of two business days after the order was marked as delivered for it to arrive, as it's not uncommon for there to be a delay in this process.
We offer package insurance thru REDO on all our orders. If you chose to include the protection on your order, please file a claim with REDO thru our RETURNS/EXCHANGE/CLAIMS portal.
Additionally, please keep in mind that any instances of damaged or lost items must be reported to Mistral Soap within 30 days of delivery thru our RETURNS/EXCHANGE/CLAIMS Portal
Our current processing time is 4 business days. It can take an additional 3-8 business days for delivery, depending on the carrier.
Our warehouse is located in Carlsbad, CA
Shipping rates depend on the weight of the products in your order and your delivery location. Before finalizing your order at checkout, you can review and confirm the shipping cost.
We offer shipping within the United States, including Alaska, Hawaii, and U.S. territories such as Puerto Rico, the U.S. Virgin Islands, and Guam. We also ship to Canada and the United Kingdom and the EU. For areas outside of these locations, please refer to the checkout page. Include your destination and from there the website will direct you.
We're so sorry to hear that your package is missing. Unfortunately, we're not able to file claims on packages that were stolen, so we recommend reaching out to your local authorities for help.
Please check your order before finalizing payment. After your order has been placed, we are unable to make any changes.
We're so sorry to hear that an item is missing from your order—please email Bonjour@Mistralsoap.com within 48 hours of order receipt with a photo of everything you received and the packaging it came in. Don't worry, we'll make sure you receive everything that you ordered. Anything order related should be sent to Bonjour@Mistralsoap.com.
Click HERE to initiate a gift return. Feel free to reach out to us at Bonjour@Mistralsoap.com if you need further assistance.
We are unable to accept items purchased thru our wholesale partners. Please return the items to the original point of purchase.
All Amazon Returns should be handled thru Amazons returns portal.
We accept returns and exchanges within 30 days of purchase.
Eau de Parfums must be unused in their original carton packaging with the plastic remaining on the box—we do not accept returns of used or tested EDP’s. Our perfumes are sold with a sample to be used if you are not familiar with the perfume.
Items from our clearance page are
You will be refunded the full amount of the items. We are not able to refund the original shipping charges as these are paid directly to the carrier.
We are only able to accept returns from orders placed on MistralSoap.com.
Please contact the original point of purchase for orders placed by other retailers.
Refunds are issued once your return has been processed by our team, which typically takes 1-2 business days for review. Upon approval, the refund will be processed to your original form of payment or, alternatively, a Mistral Soap E-Gift Card. Please allow 3-10 business days for the refund to be reflected, depending on your banking institution.
If a product is returned is unacceptable condition, we will not refund your original form of payment; an E-Gift Card will be issued at our discretion. Including perfumes that have had original packaged opened.
We're sorry to hear that you didn't love your items—to start a return or exchange in the United States, please visit our returns portal by clicking HERE.
We are unable to accept returns on International orders.
The validity of a promo code depends on the item. Please contact Bonjour@Mistralsoap.com to verify whether a promo code can be applied to a specific product.
Sorry, but we're unable to match promotional offers from any of our retail partners.
Unfortunately, we are unable to accommodate price matches for recent promotions. You can expect Mistral Soap to run sales and or promotions during all regular sale periods in the US (New Years, Valentines, Memorial Day, Fourth of July, Labor Day and throughout 4th quarter).
Sorry, but we're unable to retroactively apply promo codes.
Yes, all of our products are phthalate and paraben-free.
While none of our ingredients would be harmful, we recommend always checking with your healthcare provider.
Our fragrances are made from essential oils and synthetic raw isolates. Our perfumes have been developed in the EU in accordance with IFRA, the European Cosmetic Regulation (EC Regulation) and RIFM safety standards. They are Paraben and Phthalate-free.
Yes, our products are suitable for sensitive skin; but we cannot confirm if an ingredient will irritate your skin. The same can be said for perfumes. All our products contain perfume.
We recommend storing your Mistral Soap products in a cool, dark place like the inside of bathroom or vanity cabinets. Do not expose your products to high temperatures as this can affect the efficacy of your products.
Always set your bar soap on a shelf to dry between uses.
Yes, our products are suitable for sensitive skin; but we cannot confirm if an ingredient will irritate your skin. The same can be said for perfumes. All our products contain perfume.
Here are some candle-burning tips we recommend for optimal use:
1. Trim your wick: the most important thing you can do for your candle is to trim the wick to 1/4 inch in length before each use, and each time the candle begins to smoke, or the wick "mushrooms." How often you trim will depend on the candle. Some candles require trimming once an hour, others once every 4 hours. Trimming will allow your candle to have a longer burn time and less smoke.
2. Never burn the candle for more than 4 hours at a time.
3. Store candles in a cool, dry place away from direct sunlight.
4. Avoid burning your candle in drafty area to minimize smoke. Burn only on non-flammable, heat-safe surfaces.
5. If your candle is burning unevenly, simply extinguish the wick and move it to the center of the container (with a handy tool) while the wax is still soft.
6. Discontinue use when 1/4" of wax remains.
Please note that leaving the wick uneven could result in the glass overheating and breaking.
Here are some candle-burning tips we recommend for optimal use:
1.Twist and remove the pump from your bottle.
2. Firmly hold the stem while twisting your pump in a clockwise motion. This will allow the pump to open and dispense product. Ensure hands are dry, or try holding with a towel for a secure grip.
3. Reinsert the pump into your bottle and try it again.
Yes, we currently offer digital gift cards on our website.
We accept Paypal, Visa, Mastercard, American Express, JCB, Discover, and Diners Club credit cards or debit cards, along with Apple Pay and ShopPay. Unfortunately, we cannot accept checks or money orders.
We're sorry that you're having difficulty with your payment method—here are a few things to check if it didn't go through. Check that your card's billing details (such as the security code and billing address) match what you've entered into our system.
Visit our Boutique Locator HERE.
Most of our products are made in France to EU standards and regulations. If a product is made in the US, it will be noted on the website.
All inquires should be sent to Bonjour@Mistralsoap.com. You can follow us on Instagram @mistralsoap & @mistralmen.
Our Customer Experience team is available to help you Monday through Friday 9-4pm and request that you allow up to 48 hours during business hours for us reply. Given that we are a US company with a French ethos, we respect our employees time outside of work and feel it helps them be their best when they are here.
Mistral Soap is proudly cruelty-free. We do not PAY for the Leaping Bunny certification, because of that, you must pay for it. Our products are made in the EU where animal testing has been outlawed for far longer than here in the US. In the EU it is considered an unfair advantage to market your products as cruelty free because it is a given that all products are cruelty free.
Yes, all of our packaging is all BPA (Bisphenol A) free.
Please refer to each product’s individual ingredient page for the most updated and detailed information. We truly hope that if you are celiac or follow a gluten free regimen that you are not ingesting personal care products.
Thank you for your interest in working with Salt & Stone. Please reach out with more information at Bonjour@Mistralsoap.com
Thank you for your interest in working with Mistral Soap. Please reach out with more information at Wholesale@Mistralsoap.com.
Please include the following information:
Contact info
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3-5 other brands carried
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